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24/7 Support Now Available

Email / Phone / Support Ticket

We now offer 24/7 support.  By phone our US office is available during the daytime.  But the real brains behind the company is in Davao City, Philippines, and can offer support when it’s nighttime here. 

Submit Support Ticket
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Begin remote access support session

We use Splashtop for remote access.  You can find out more about Splashtop at www.splashtop.com  or read an independent review of Splashtop at trustradius.com or pcmag.com/reviews/splashtop.

 

Download Splashtop SOS

24/7 Support Ticket

Visit www.hammockhosting.com and do one of the following:

  1. Login at the very top of the page and then click on Support.  You can reset your password if you need to.  
  2. Just click on Get Support.

Email

Please use help@hammock.net for requests for help with your website/email/whatever.  I now use scott@hammock.net for correspondence that’s either personal or not time sensitive.   

Phone

203-433-2296

I’ve abandoned 509-493-2296 since I’ve moved.   I rarely check email on my cell phone.

I do pick up 203-433-2296, and more importantly, if I miss your call, I get a transcription of your voicemail texted and emailed to me, so I am 38 times more likely to get your message than if you call my cellphone.  My assistant, Grace, also has access to 203-433-2296.